Frequently Asked Questions

Yes, KIBMAWASCO bills can be paid using M-Pesa Paybill Number 913110. Enter your full water account number as the account name, input the amount, complete with your PIN, and retain the SMS confirmation.

Water bills are generated and issued monthly, typically by the 5th of every month. Bill notifications are sent directly via SMS. If you do not receive your bill, please reach out to customer care with your account number.

For standard domestic connections, the total cost includes an application fee of Ksh. 2,000, a refundable deposit of Ksh. 1,500, and a connection labor fee of Ksh. 1,500. Commercial and institutional connections are calculated based on a technical survey.

You can report spillage or bursts instantly on our website using the "Report Spillage" form under Contact, or call our 24/7 emergency response hotline at (254) 711 697 087 for immediate dispatch of our maintenance team.

Locate your water meter box. Read only the black numbers from left to right, which represent whole cubic meters (1,000 liters). Ignore the red numbers, which represent fractions. Subtract your previous month's reading to know your current usage.

First, check our website homepage or notices section for any planned maintenance or repair works in your area. If no alert exists, please contact our customer care via phone or our contact page to report an unscheduled outage.

Yes, we operate two clean water bowsers (10,000 and 16,000 liters capacity) to deliver safe, highly subsidized water to institutions, boarding schools, and private residents located outside our pipeline reach.